Commission and Deposit Policy
Effective Date: August 5, 2026
1. Commission Acceptance
A request begins a discussion and is not an accepted order. Acceptance occurs after Vitola BandWorks confirms the scope, design, price, estimated schedule, and fulfillment method in writing.
2. Pricing and Deposit
A 50% deposit is required for every accepted commission. The deposit secures the production place and authorizes Vitola BandWorks to begin purchasing or allocating materials and performing custom work after required design approval.
3. Stripe Payments
Payment requests are processed securely through Stripe. A payment is complete only after successful processing and recording. Customers should not send card information by email, text message, or portal message.
4. Schedule
Typical turnaround is approximately three weeks from design approval and receipt of the required deposit. Estimates are not guarantees. Material availability, requested changes, curing time, customer response delays, weather, carrier conditions, or other reasonable circumstances may affect timing.
5. Remaining Balance
The remaining balance and any approved charges must be paid in full before pickup, local delivery, white-glove release, or shipment. Vitola BandWorks may retain the commission until cleared payment is recorded.
6. Changes
Customer-requested changes after approval may require a revised price, schedule, deposit, or written approval. Vitola BandWorks is not required to make a change that is unsafe, infeasible, inconsistent with the approved design, or requested after work has progressed too far.
7. Records and Contact
Invoices, receipts, approvals, payment status, and policy versions may be stored in the Customer Portal and Founder’s Lounge. Questions may be sent to commissions@vitolabandworks.com.