Refund Policy
Effective Date: August 5, 2026
1. Custom Work
Vitola BandWorks commissions are personalized, made-to-order functional art. Refund eligibility depends on the stage of work, recoverable materials, approved changes, fulfillment status, and the reason for the request.
2. Deposits
A deposit is applied to the commission price. After work or purchasing begins, any refund may be reduced by Stripe processing amounts that are not returned, nonrecoverable materials, approved outside services, and the reasonable value of custom work performed.
3. Customer Changes and Cancellations
No refund is guaranteed for dissatisfaction based solely on natural handcrafted variation, an approved design decision, customer-provided inaccurate information, or a change of preference after approval.
4. Vitola Error or Covered Damage
If Vitola BandWorks confirms a material error, covered damage, or failure to provide the agreed commission, it may repair, replace, reperform, credit, or refund the appropriate amount depending on the circumstances and applicable law.
5. Requests and Processing
Refund requests must be submitted promptly in writing with the customer name, commission number, explanation, and supporting photographs when relevant. Approved refunds are returned through an appropriate original or documented payment method and may require normal processor time.